Privacy Policy

1. Introduction

This Privacy Policy describes how Strive For Health Now ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users ("you" or "your") of our website, mobile applications, telehealth platform, and related services.

We are committed to protecting your privacy and ensuring the security of your personal and health information. This policy applies to all information collected through our services and explains your rights regarding your personal information.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, security questions
• Demographic Information: Age, gender, date of birth
• Emergency Contact Information: Names and contact details of emergency contacts

Protected Health Information (PHI)

As a healthcare service provider, we may collect and maintain Protected Health Information, including:

• Medical history and current health conditions
• Medications and allergies
• Treatment plans and care notes
• Lab results and diagnostic information
• Insurance information
• Healthcare provider communications

Technical Information

We automatically collect certain technical information when you use our services:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

Healthcare Services

• Providing healthcare advisory and consultation services
• Developing and implementing treatment plans
• Coordinating care with other healthcare providers
• Monitoring your health progress
• Prescription management and pharmacy coordination

Communication

• Appointment scheduling and reminders
• Health education and wellness information
• Service updates and important notices
• Response to your inquiries and support requests

Legal and Administrative

• Compliance with legal and regulatory requirements
• Billing and payment processing
• Quality assurance and improvement
• Fraud prevention and security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With Your Consent

We will share your information when you have given us explicit consent to do so.

Healthcare Operations

• With healthcare providers involved in your care
• With insurance companies for coverage verification and claims processing
• With laboratories and diagnostic facilities
• With pharmacies for prescription fulfillment

Legal Requirements

We may disclose your information when required by law, including:

• Court orders and legal proceedings
• Public health reporting requirements
• Law enforcement investigations
• Emergency situations to protect health and safety

Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, such as:

• Technology platform providers
• Payment processors
• Cloud storage providers
• Analytics and security services

All service providers are required to maintain the confidentiality and security of your information.

5. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• End-to-end encryption for data transmission
• Secure data storage with encryption at rest
• Multi-factor authentication
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

Administrative Safeguards

• Access controls and user authentication
• Employee training on privacy and security
• Business associate agreements
• Incident response procedures
• Regular policy reviews and updates

Physical Safeguards

• Secure data centers with restricted access
• Environmental controls and monitoring
• Secure disposal of physical media
• Workstation security measures

6. Your Privacy Rights

Under HIPAA and other applicable laws, you have the following rights regarding your health information:

Right to Access

You have the right to request and receive a copy of your health information that we maintain.

Right to Amendment

You may request corrections to your health information if you believe it is inaccurate or incomplete.

Right to Restriction

You may request restrictions on how we use or disclose your health information.

Right to Confidential Communications

You may request that we communicate with you about your health information in a specific way or at a specific location.

Right to an Accounting

You may request a list of disclosures we have made of your health information.

Right to File a Complaint

You have the right to file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and mobile applications:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Security Cookies: Protect against fraud and unauthorized access

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal requirements:

• Health Information: Retained according to medical record retention requirements (typically 7-10 years)
• Account Information: Retained while your account is active and for a reasonable period thereafter
• Technical Data: Retained for security and analytical purposes (typically 1-2 years)

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable privacy laws and provide adequate protection for your information.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

For minors between 13-18 years of age, we require parental consent before providing services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

The updated policy will be effective immediately upon posting unless otherwise specified.

12. State-Specific Privacy Rights

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Other State Laws

We comply with applicable state privacy laws, including those in New York, Texas, Virginia, and other states with comprehensive privacy legislation.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: